| What machines do you offer services for? |
We offer machine service and repair for all machine types and brands excluding Bernina and multi-head commercial embroidery machines. We specialize in Janome, Elna, Elnita, New Home, and Kenmore and also have a multitude of experience and expertise in Husqvarna Viking, Pfaff, Singer, Brother, Baby Lock, vintage sewing machines, and more! Feel free to reach out to inquire about your machine!
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| What should I bring when dropping off my machine? |
We ask that you bring in:
- The machine
- Embroidery Unit, 1 hoop, and embroidery foot (If Applicable)
- Power Cord & Foot Control
- 1 Presser Foot (foot capable of a zig zag stitch)
- Bobbin Case
- Bobbin
- General Sewing Stitch Plate (Not Straight Stitch Plate)
These are essential items to ensure that your machine is in proper working order. While we do have many accessories on hand, it is impossible to have every accessory for every machine ever made. This will help expedite the process of getting your machine serviced and back to its home.
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| What is your turnaround time? |
Our turnaround time for machine service and repair can vary depending on our repair specialist's workload and complexity of the specific jobs. We often say to expect around 2-4 weeks, with the possibility of a quicker completion time. Of course, quality is always the utmost priority.
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| How often should I have my machine serviced? |
It is recommended that you should have your sewing machine serviced once a year if you use it regularly, as this helps prevent issues from developing due to wear and tear and ensures it runs smoothly. If you sew often or on heavy-duty projects, more frequent servicing is recommended. If you only sew occasionally, you may be able to extend the time between services slightly.
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| What are some signs I should have my machine serviced? |
Signs you may need your machine serviced may include but are not limited to: unusual noises, thread jams or breaks frequently, uneven stitching, unusual feeding of fabric, poor tension control, and more. If something seems out of the ordinary, contact your local dealer or have us take a look!
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